2026-04-13
Refund Policy
Last Updated: [April 13, 2026]
At MMX Workshop Manual Database, we strive to ensure our members are satisfied with our services. However, given the nature of our digital products and subscription model, we have established the following Refund Policy.
By purchasing a subscription, you agree to the terms outlined below.
1. Nature of the Service
Our service provides access to an online database of automotive workshop manuals and technical data. This is a digital, intangible service. Once you have access to the materials, the service is considered "consumed."
2. Subscription Cancellation
You may cancel your subscription at any time to stop future billing.
How to Cancel: You can cancel via your account settings or by contacting us at [Your Email Address].
Effect of Cancellation: Upon cancellation, your subscription will remain active until the end of your current billing cycle. You will retain access to the database until that date. We do not provide refunds for the remaining days of the current billing cycle upon voluntary cancellation, except as provided in Section 3.
3. Refund Eligibility
We offer refunds under the following conditions:
Recurring Billing Errors: If you were charged for a recurring subscription renewal and you have not accessed the service since the renewal date, you may request a refund for that specific renewal charge within 7 days of the billing date.
Technical Issues: If our database is inaccessible due to server downtime or technical faults on our end, and we are unable to resolve the issue within a reasonable time, you are entitled to a pro-rata refund for the downtime period.
Duplicate Charges: If you have been charged multiple times for the same subscription period due to a system error, we will refund the duplicate charges immediately upon verification.
4. Non-Refundable Scenarios
Refunds will generally not be granted for:
Change of mind or accidental purchase after the initial 7-day window.
Failure to utilize the service (i.e., not logging in or viewing manuals).
Violation of our Terms of Service (e.g., if your account is banned for scraping data or illegal activities).
5. How to Request a Refund
To request a refund, please contact our support team at [mmxworkshop@yeah.net] with the following information:
Your registered email address.
Order/Transaction ID.
The reason for your refund request.
We will review your request and respond within 3-5 business days. If approved, the refund will be processed to your original payment method.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: [mmxworkshop@yeah.net]
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